NeuralLogicHub Pte. Ltd. ("NeuralLogicHub", "we", "us") is committed to protecting personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and the guidelines issued by the Personal Data Protection Commission (PDPC). This policy describes how we handle personal data collected through our website and in the course of providing hybrid AI hub services. This document is for general information and does not constitute legal advice.
1. Data we collect
- Identity and contact data: name, email address, phone number and company details submitted via our enquiry form.
- Enquiry data: solution of interest, team size, budget range, preferred consultation date and free-text messages.
- Technical data: IP address, browser type, device identifiers, referring URLs and pages visited on our site.
- Cookie data: preferences stored locally and analytics identifiers used to measure site traffic.
2. Purposes of collection and use
We collect and use personal data for the following purposes:
- Responding to enquiries and preparing proposals for hybrid AI, neuro-symbolic and unified inference projects.
- Delivering contracted hub architecture, integration and maintenance services.
- Improving our website, services and client communications.
- Sending marketing communications where you have provided consent.
- Meeting legal, regulatory, security and accounting obligations in Singapore.
3. Legal basis under the PDPA
We rely on consent, deemed consent and legitimate business purposes as permitted under the PDPA. Where consent is required, we obtain it before collection. You may withdraw consent by contacting us, subject to contractual and legal limitations. We will inform you of the consequences of withdrawal where applicable.
4. Cookies and similar technologies
Our cookie banner allows you to acknowledge our use of cookies. We use cookies to remember preferences, maintain session state and analyse aggregated site traffic. You may disable cookies in your browser; some features may not function correctly if cookies are blocked.
5. Disclosure to third parties
We disclose personal data to trusted service providers who assist with hosting, analytics, email delivery and project management, under contractual obligations requiring PDPA-comparable protection. We do not sell personal data. Where data is transferred outside Singapore, we implement safeguards consistent with the PDPA Transfer Limitation Obligation.
6. Retention
We retain personal data only as long as necessary for the purposes above or as required by law. Enquiry records are typically retained for up to 24 months unless an ongoing client relationship requires longer retention, after which data is securely deleted or anonymised.
7. Your rights
Under the PDPA you may request:
- Access to personal data we hold about you and information on how it has been used or disclosed in the past year.
- Correction of inaccurate or incomplete personal data.
- Withdrawal of consent for future collection, use or disclosure, subject to legal and contractual limits.
8. Data protection contact
Contact our Data Protection Officer at [email protected] or write to NeuralLogicHub Pte. Ltd., 10 Anson Road, #26-04 International Plaza, Singapore 079903. We respond to verifiable requests within a reasonable period.
9. Security
We implement administrative, technical and physical safeguards appropriate to the sensitivity of personal data, including access controls, encryption in transit and staff training on data handling.
10. Updates
We may update this policy periodically. Material changes will be posted on this page with a revised date. Continued use of our site after changes constitutes acknowledgement of the updated policy.
11. Complaints
If you believe we have not handled your personal data appropriately, contact us first. You may also lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.